Please note that our website return and refund policy may vary from in-store purchases. In-store products and prices are often part of sales and promotions with their own specific terms.

Please refer to your receipt for the specific return policy related to in-store purchases. When in doubt, contact us at langleyfurnitureoutlet@gmail.com and we'll clarify what applies to your order.

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, the item must be:

• Unused — in the same condition as when you received it
• In original packaging — items missing original packaging are subject to a restocking fee
• Complete — all hardware, instructions, and accessories included

Refunds issued to the original payment method may be subject to the deduction of non-refundable credit card processing fees charged by the payment provider.

To process your return, please provide a receipt or proof of purchase. For return instructions, email us at langleyfurnitureoutlet@gmail.com.

The following items cannot be returned or refunded:

• Opened or used mattresses, pillows, bed covers, carpets, and throw pillows — all opened mattresses are non-returnable, no exceptions
• Items without original packaging — missing boxes or wrapping materials
• Used or damaged goods — items that are clearly used, have marks, stains, or other damage
• Sale items — only regular-priced items may be refunded; sale items cannot be refunded

If your product arrives damaged, you must notify us within 24 hours of receiving the item. Depending on the situation, we will provide a replacement part or exchange the entire product.

Please retain the original packaging — it will be needed for any exchanges related to damage. It may take a few days for the exchange or replacement product to arrive.

For in-store pickup orders: Bring the damaged part or product back to the store for exchange once you receive confirmation from us that the replacement item is ready for pickup.

For home deliveries: Keep the damaged product or part. We will collect it at the time of exchange or ask you to ship it back at no cost to you — we will provide a shipping label.

If we are sold out of the damaged item, we will either provide a replacement of the same value or an item of higher value under the same product category, at our discretion.

In certain situations, partial refunds may be granted at our discretion, including:

• Opened or installed products — items that have been partially assembled or set up
• Items not in original condition — damaged or missing parts not due to our error

The partial refund amount will be determined on a case-by-case basis depending on the condition of the returned item.

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original payment method within a few business days.

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. This applies to all promotional, discounted, and clearance merchandise.

We encourage customers to carefully consider sale purchases, as these transactions are final.

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at langleyfurnitureoutlet@gmail.com with your order number and details of the issue.

The exchanged item must be in its original condition with all packaging and accessories included.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent once the return is processed.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

For returns, email us at langleyfurnitureoutlet@gmail.com for further instructions.

• You are responsible for paying the shipping costs for returning an item.
• Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted from the refund amount.
• If there is damage to the item on arrival, a replacement part or product will be provided at no extra cost to you.

We offer a one-year structural warranty covering manufacturing defects in the structural components of our furniture.

This warranty does not cover:

• Normal wear and tear from everyday use
• Fabric wear, fading, or pilling
• Softening of seat cushions and foam over time
• Damage caused by misuse, accidents, or improper assembly

If you believe your furniture has a structural defect covered under warranty, please contact us at langleyfurnitureoutlet@gmail.com with your order number, a description of the issue, and clear photos. We'll work with you to resolve it.

This refund policy is provided in addition to your statutory rights under the laws of British Columbia and Canada. Nothing in this policy limits or overrides your rights under the Business Practices and Consumer Protection Act (BPCPA) of British Columbia, including protections against misrepresented goods or unfair business practices.

If you believe a consumer protection issue has not been resolved to your satisfaction, you may contact Consumer Protection BC at consumerprotectionbc.ca.