We offer three delivery options:

• Free Shipping — on all orders over $1,500
• Standard Delivery ($50) — flat rate for orders under $1,500
• White Glove Delivery ($150) — full in-home placement and packaging removal, available on any order

Most in-stock items are delivered within 2–5 days from the date of purchase. During peak seasons or for custom/special-order furniture, delivery timelines may extend to 5–10 days. We'll confirm your estimated delivery window at the time of order.

Absolutely! Free in-store pickup is available at our Langley location. Once your order is ready, we'll notify you by email or phone. Please bring a suitable vehicle for larger items — our team can help you load up.

Yes! Once your order is processed, our team will contact you to arrange a delivery date and time window that works for your schedule.

You'll receive a confirmation when your delivery is scheduled and a reminder the day before. On the day of delivery, our driver will call you approximately 30 minutes before arrival so you can be ready.

Someone must be present to receive the delivery and sign for the order. If no one is available, we'll attempt to contact you by phone. A missed delivery will be rescheduled at no extra charge for the first reschedule. Subsequent reschedules may incur a $50 rebooking fee.

Our $150 White Glove delivery includes:

• In-home delivery — carried to the room of your choice
• Careful placement — positioned exactly where you want it
• Basic assembly — for items requiring simple setup (legs, shelves, etc.)
• Packaging removal — all boxes, wrapping, and packing materials taken away
• Floor protection — blankets and padding used to protect your floors and doorways

Our White Glove team is experienced with stairs, elevators, and navigating tight hallways. Standard delivery to the second floor is included. For deliveries above the second floor without elevator access or for particularly challenging layouts, please let us know in advance so we can plan accordingly — additional charges may apply in rare cases.

Old furniture removal is not included in our standard White Glove service. However, we can arrange removal for an additional fee on a case-by-case basis. Contact us before your delivery date and we'll do our best to accommodate the request.

We take great care in packaging and handling, but if damage occurs, please inspect your delivery at the time of arrival and note any visible damage with the driver. Contact us within 24 hours with photos of the damage and your order number. We'll arrange a replacement or repair at no cost to you.

We accept returns and exchanges within 7 days of delivery for items in original, unused condition. A return shipping fee will apply. Custom-order or clearance items may be final sale — these will be clearly marked at the time of purchase. Please contact our team to initiate any return or exchange.

Delivery cancellations made 48 hours or more before your scheduled date are fully refundable. Cancellations within 48 hours may be subject to a cancellation fee. Contact us as soon as possible to avoid any charges.

Yes! We deliver to apartments, condos, townhouses, and houses. For condo and apartment deliveries, please check with your building management about any delivery booking requirements, elevator reservations, or loading dock access. Let us know of any special instructions when scheduling.

Currently, our delivery service covers only the Lower Mainland area. For customers outside this region, we recommend arranging third-party shipping or personal pickup from our Langley store. Contact us and we're happy to help coordinate.

We can deliver virtually everything in our catalogue. However, for oversized specialty items (e.g., extra-large sectionals or commercial-quantity orders), additional logistics and charges may apply. We'll discuss any special delivery requirements with you at the time of purchase.